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Mobile FAQs

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Mobile FAQs Looking for more answers, check if we've answered them if not please contact us.
  What is the difference between Transport Mutual Internet Banking and Transport Mutual Mobile Banking?

Transport Mutual Mobile Banking is just a simplified version of the Transport Mutual Internet Banking Service. It offers you the same great range of functionality that the Internet Banking Service offered, but now from the convenience of your mobile phone.

  Where do I find my Login details?

You will need to be registered for internet banking. Please contact us on (02) 8202 8555 or call into one branch to get set up.

  How do I know if my mobile phone is compatible?

Mobile Banking is an Internet based service. Therefore as long as your device provides Internet access through the use of a basic web browser such as that found on the Apple iPhone or most other smartphones, you should be able to access the Mobile Banking service without an issue.

  How secure is Mobile Banking?

Mobile Banking operates upon the same high standard of security and authentication procedures that are employed for Internet Banking. No data will be stored on your phone, and in the event that you lose your handset, you can easily disable Online Banking access for your account as an added precaution. In addition, your Mobile Banking session will time out automatically after a period of inactivity.

  Is there a cost involved with using the Mobile Banking service?

No. There are no additional fees or charges for using our Mobile Banking Service. However, please be aware that your service provider may apply charges. To confirm these details, please contact your mobile service provider to enquire about your current data plan.

  Can I access Mobile Banking outside of Australia?

If your smartphone can access the internet outside Australia then you have access to the Mobile Banking service. To find out if you will be charged additional costs for using your phone outside Australia please contact your mobile service provider and ask them about overseas data roaming costs.

  Are there any extra tips that will help ensure my Mobile Banking details are secure?

If you are an iPhone user, it is highly recommended that you do not remove the default security restrictions of your iPhone, or install any applications on your device which have not been approved by Apple. Installing items not approved by Apple, or changing your default security settings - will increase your phones vulnerability to being targeted by malware. If however you have already altered your phones security settings, or installed unapproved applications, we recommend that you consult an Apple representative to take the necessary steps to restore the device to Apple's factory firmware.

  How can I add a shortcut button to Mobile Banking for my iPhone homepage?

Please follow these simple steps:

1. Open Safari
2. Navigate to www.transportmutual.com.au
3. Press the + icon
4. Select 'Add to homescreen'

Now your iPhone homescreen menu will have a one-click shortcut to Mobile Banking.

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