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telephone banking FAQs

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Phone FAQs If you have any questions see if we've answered them below if not please contact us.
  How do I access telephone banking once registered?

Call (02) 8202 8555 and select option 1.

  Can I access the Telephone Banking Service while overseas?

The Telephone Banking Service can be accessed while overseas using the International Access Number for that country, followed by +61 2 8202 8555. Although we do not charge for the service, international call rates will apply.

  What happens if I forget my access code?

Just call one of the member services staff who will arrange to issue you with a new access code.

  Want do I need to do to give somebody else access to my accounts?

Any person can be given access to your accounts. You will need to complete an Authorisation Form at any branch. You can give them full access or limit their access to specific functions.

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