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Contact Us Have a query about a product, service or thinking about joining the Credit Union? Feel free to call us, our contact details are below.

Contacting us is easy

Details  
Address:

Ground Floor
410 Elizabeth Street
SURRY HILLS NSW 2010

Postal:

P.O Box 130
Strawberry Hills NSW 2012

Telephone: (02) 8202 8555
Outside Sydney: 1300 652 274
Telephone banking: (02) 8202 8555
Report Lost or Stolen Cards (24 hrs/ 7days): 1800 648 027 (Visa & Redicards - from within Australia)
+61 2 8299 9101 (Visa only - from outside Australia)
Report suspected fraudulent card activity (24hrs/7days) 1300 705 750
Fax:

(02) 8202 8566

Email: members@transportmutual.com.au
BSB: 802 847
Office Hours: Monday 8:00am to 4:00pm
Tuesday 9:00am to 4:00pm
Wednesday, Thursday and Friday 8:00am to 4:00pm

Interactive Google Map

Complaints and Compliments

Send us a Compliment

Happy with the service? Please give us your feedback - as we like to pass on Member Compliments to our staff.

Use our online general enquiry form to provide us with your feedback on the service received. We welcome your comments.

Suggestions for Improvement

We want to get it right... you can help us with your feedback. The ability to have 'your say' is an important part of the Credit Union difference. We welcome your comments and suggestions.

Use our online general enquiry form to provide us with your suggestions. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.

Make a Complaint

Our aim is to provide a quality service and to meet your needs. Where you feel there is room for improvement or you have a concern or an issue that needs to be addressed - please let us know. We welcome the opportunity to resolve your concerns.

Making a Complaint

The Credit Union has developed an internal process so that any concerns you may have about your Credit Union are addressed promptly and also come to the attention of management.

In most instances your concerns or complaints can be settled to your satisfaction by simply making us aware of them. You can contact us in writing or by sending us an email to members@transportmutual.com.au. The staff member will note the details of your complaint and action it within 24 hours, wherever possible. If this is not possible, you will receive a follow up call to advise on progress of the investigation into your complaint, including an expected timeframe for resolution. If the complaint is not resolved within this timeframe, or if you are unhappy with the outcome, the complaint will be referred to the Chief Executive for resolution.

How You Will be Informed of the Outcome
You will be advised of the outcome in writing. Should there be exceptional circumstances causing a delay we will advise you.

Financial Ombudsman Service

If however, in spite of our best efforts, you are still not satisfied, you have access to the Financial Ombudsman Service (FOS). The FOS is a free and independent dispute resolution service for certain Credit Unions and their affiliates operating in Australia. The FOS is able to investigate disputes and make decisions that are binding on the Credit Union. The FOS can be contacted at www.fos.org.au.

Please use our online general enquiry form to provide us with details of your complaint. Alternatively, please contact using one of the other options listed at the top of this page.

We welcome the opportunity to discuss your concerns with you, and to resolve them.

 

Make a general enquiry

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