|Contact Us||Have a query about a product, service or thinking about joining the Credit Union? Feel free to call us, our contact details are below.|
Contacting us is easy
P.O Box 130
|Telephone:||(02) 8202 8555|
|Outside Sydney:||1300 652 274|
|Telephone banking:||(02) 8202 8555|
|Report Lost or Stolen Cards (24 hrs/ 7days):||
1800 648 027 (Visa & Redicards - from within Australia)
+61 2 8299 9101 (Visa only - from outside Australia)
|Report suspected fraudulent card activity (24hrs/7days)||1300 705 750|
(02) 8202 8566
Monday 8:00am to 4:00pm
Tuesday 9:00am to 4:00pm
Wednesday, Thursday and Friday 8:00am to 4:00pm
Interactive Google Map
Complaints and Compliments
Send us a Compliment
Happy with the service? Please give us your feedback - as we like to pass on Member Compliments to our staff.
Use our online general enquiry form to provide us with your feedback on the service received. We welcome your comments.
Suggestions for Improvement
We want to get it right... you can help us with your feedback. The ability to have 'your say' is an important part of the Credit Union difference. We welcome your comments and suggestions.
Use our online general enquiry form to provide us with your suggestions. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.
Make a Complaint
Our aim is to provide a quality service and to meet your needs. Where you feel there is room for improvement or you have a concern or an issue that needs to be addressed - please let us know. We welcome the opportunity to resolve your concerns.
Making a Complaint
The Credit Union has developed an internal process so that any concerns you may have about your Credit Union are addressed promptly and also come to the attention of management.
In most instances your concerns or complaints can be settled to your satisfaction by simply making us aware of them. You can contact us in writing or by sending us an email to email@example.com. The staff member will note the details of your complaint and action it within 24 hours, wherever possible. If this is not possible, you will receive a follow up call to advise on progress of the investigation into your complaint, including an expected timeframe for resolution. If the complaint is not resolved within this timeframe, or if you are unhappy with the outcome, the complaint will be referred to the Chief Executive for resolution.
How You Will be Informed of the Outcome
You will be advised of the outcome in writing. Should there be exceptional circumstances causing a delay we will advise you.
Financial Ombudsman Service
If however, in spite of our best efforts, you are still not satisfied, you have access to the Financial Ombudsman Service (FOS). The FOS is a free and independent dispute resolution service for certain Credit Unions and their affiliates operating in Australia. The FOS is able to investigate disputes and make decisions that are binding on the Credit Union. The FOS can be contacted at www.fos.org.au.
Please use our online general enquiry form to provide us with details of your complaint. Alternatively, please contact using one of the other options listed at the top of this page.
We welcome the opportunity to discuss your concerns with you, and to resolve them.