Internet Banking Guide

Yes. The system will require you to change your Access Password the first time you use Internet banking. The access code must be a minimum of 4 characters and can be a combination of the numbers 0 - 9 and/or letters A - Z. Access codes are NOT case sensitive.

You can change your access password at any time and is recommended that you do so on a frequent basis for your own security. You can change your access password while logged into Internet banking under Membership Details.  If you feel your internet banking password has been compromised, change your password asap and call the Credit Union for further assistance.  Remember, its your responsibility to ensure your password is secure, and kept confidential!

You must notify the Credit Union that your access password is not working or you have forgotten your password. The Credit Union will issue you a new password after they have performed the appropriate identity checks.

Yes. You can transfer funds to an external party from within MVP

Yes. BPAY is available through MVP. And so is Bpay View, which allows you to View bills online, as well as perform payments to certain billers.

Yes you can.

We do not charge members for using the Internet Banking or the External Transfer facilities.

You will need –at a minimum-, the following browser versions to use MVP.

Internet Explorer 9 and above
Safari (current version)
Firefox (current version)
Chrome (current version)

Most browser updates are available free online.

Internet Explorer can be downloaded here

Safari can be downloaded from here

Firefox can be downloaded here

Chrome can be downloaded from here

To ensure that there is no unauthorised access to your membership:

• Access will be locked after 3 incorrect attempts at logging in to Internet Banking
• The access password that you are issued on registration will only be valid for 30 days; after this time has expired you will need to register again
• After 90 days of inactivity from last successful log in your access will be deleted and you will need to register again
• Notify us of any change to address and contact details immediately
• Examine your periodical statement immediately upon receiving it.  If you identify any transactions that have been conducted without your authority, contact the Credit Union as soon as possible
• If your account becomes locked, it will then be necessary to contact us to request that your Internet Banking access be reinstated.
• Read our Online Security section for more information