Customer Owned Banking Code of Practice

Over 4 million Australians are customers of credit unions and mutual building societies. We meet the same regulatory standards as banks and are prudent and strong financial service providers. The difference between credit unions and the banks is our guarantee to serve our customers first.

The Customer Owned Banking Code of Practice is the code of practice for Australia's customer owned banking institutions (mutual building societies, credit unions, mutual banks and other mutual Authorised Deposit Taking Institutions). The Code has been developed in close consultation with the community, government, consumer groups and our customers.

How does this affect me, as a customer?

The new Code of Practice helps you to easily understand our products and services. It will:

• Outline how you can expect Transport Mutual to behave towards you as a customer.
• Ensure that all written materials are in plain English and that there are clear distinctions made between terms and conditions and promotional offers
• Ensure that all payment fees and exception fees are fair to you
• Ensure that you always have access to the right advice

Our 7 Key Promises

1. We will deliver banking services in the interests of our customers.
2. We will obey the law.
3. We will not mislead or deceive.
4. We will act honestly and fairly.
5. We will offer products and services that are fit for general purpose.
6. We will deliver services with reasonable care and skill.
7. We will contribute to our community.