We value your trust in us as a member-owned banking entity. It is important for us to keep your information secure. As a banking entity, it is also important for us to keep your information confidential. To achieve this we will comply with the Privacy Act 1988, the Australian Privacy Principles (APPs) and the Credit Reporting Privacy Code.
Our Policy sets out:
We will collect and hold:
When you apply for a loan we will also collect and hold:
We will only collect information that is related to our providing, or arranging others to provide:
We will collect information about you and your financial position from you directly.
When you apply for a loan, we will collect information about your credit history from a credit reporting body.
We use your credit report to check if what you have told us about your financial history is correct.
We look at the following information:
Your credit report will usually only contain information from the past 5 years. It may contain information from up to the past 7 years if you have committed a serious credit infringement.
We may ask you to explain why your credit report differs from what you have told us about your financial history.
We collect and use your information for a number of reasons, such as to:
We also collect and hold personal information as required by law, for example:
We collect and use your information:
We disclose your information to other entities such as
We will also disclose your information to law enforcement and government agencies as required by law.
We hold your information in our banking system. We have security systems to guard against unauthorised access. We also limit access to our employees on a needs basis.
We will destroy or de-identify information when we no longer need it.
We do not currently disclose your information to overseas recipients.
You can request access to your information at any time. If the information we hold is incorrect, you can request us to correct it. You can make a request by contacting us.
You can make a request by contacting us, by visiting one of our branches or by telephone.
Contact details can be found on our website
We do not currently charge any fees for giving you access to your information.