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Transport Mutual Credit Union Privacy Policy for Australian Privacy Principles & Credit Reporting Privacy Code
Our commitment
We value your trust in us as a member-owned banking entity. It is important for us to keep your information secure. As a banking entity, it is also important for us to keep your information confidential. To achieve this we will comply with the Privacy Act 1988, the Australian Privacy Principles (APPs) and the Credit Reporting Privacy Code.
The Privacy Act 1988 sets out how we are to collect, use, disclose and store personal, credit and credit eligibility information. The Privacy Act 1988 also requires us to have a privacy policy.
Privacy Policy
Transport Mutual Credit Union Limited complies with the Australian Privacy Principles which regulate privacy of personal information we may collect from you.
Transport Mutual Credit Union Limited reviews its Privacy Policy periodically and reserves the right at its discretion, to modify or remove portions of this policy at any time.
Complaints
You may make a complaint to us if you consider that we have not complied with the relevant provisions of the APPs or relevant credit reporting provisions the Privacy Act.
You can complain:
- in person at our head office branch: Ground Floor, 410 Elizabeth Street Surry Hills NSW 2010
- by calling us on 02 9763 3190 or toll free on 1300 652 274
- by email at members@transportmutual.com.au
- in writing to Ground Floor, 410 Elizabeth Street Surry Hills NSW 2010.
We will deal with your complaint under our internal dispute resolution procedure. We will give you a Guide to our Member Internal Complaint & Dispute Resolution Policy when you make your complaint.
We are also part of an external dispute resolution scheme. If you are not satisfied with how we handled your complaint, you can take the matter there. We will tell you at the time how you can contact the external dispute resolution scheme.
