Security

Accordingly, we have employed a wide range of security measures to help protect your personal information and transactions. These measures extend from data encryption to firewalls to automatic timeouts.

Furthermore, in the unlikely event that an unauthorised transaction does occur on your account, we guarantee that you will not be liable for any unauthorised transaction carried out (provided you meet your obligations under our Conditions of Use , the ASIC Electronic Funds Transfer Code of Conduct and you haven't contributed to the loss).

It's all part of our commitment to you, our members.

Learn more about our Online Security Practices and our Online Communication Practices.

As your financial institution, we take the protection of your information and transaction data very seriously. But online security is a partnership between us (as the provider of online banking services to you) and you (the user of these services). As such, it's important that you do two things:

• keep informed
• improve your own online security

Technology cannot automatically protect you against all fraud and security risks. A range of email and other online frauds have been reported within the finance industry over the last few years; these scams will continue and you should be aware of them.

Things you can do to keep informed:

• Learn about the types of Online Security Risks you may encounter
• Understand the range of Online Security Practices and Online Communications Practices we have adopted
• Read our Online Security FAQs
• See our list of Online Security Links

Equally, technological protection cannot protect you if you are careless with your personal information. You need to play your part in protecting your information responsibly and in accordance with our terms and conditions.

• Learn about how to Improve Your Own Online Security and to safeguard your own information.
• Read our Online Security FAQs