News

As Cyclone Alfred impacts communities across Queensland and New South Wales, Transport Mutual Credit Union’s Board and Management are closely monitoring the unfolding situation. We stand ready to assist affected members with tailored financial support, including: Loan repayment relief – Options to defer or restructure your loan repayments Fee waivers – Assistance with transaction fees, loan restructuring, and replacement cards Emergency access to funds – Early access to term deposits or priority short-term financial support Insurance claims support – Guidance on the claims process if your property or vehicle has been affected Personalised assistance – We’ll work with you actively to find the best path forward If you or your family are impacted, please reach out to us at 02 9763 3190, or visit transportmutual.com.au – you can also find us on our social channels.  TMCU is here to support you during this challenging time. #CycloneAlfred #TMCUSupportingMembers #HereForYou

MEDIA RELEASETransport Mutual Credit Union Announces 0.25% Reduction in Variable Mortgage Rates 18th February 2025 – Sydney, Australia – Transport Mutual Credit Union (TMCU) is pleased to announce a 0.25% reduction in all variable mortgage rates, effective from 21st February 2025. This change reflects TMCU’s ongoing commitment to supporting its members with competitive and sustainable banking solutions. In response to evolving economic conditions and the needs of our members, this rate reduction will provide relief to mortgage holders, helping them manage their home loan repayments more effectively. TMCU CEO John Kavalieros said, “At Transport Mutual, we are always looking for ways to give back to our members. By lowering our variable mortgage rates, we are ensuring that our home loan products remain competitive while helping our members with cost-of-living pressures.” The new rates will automatically apply to existing and new variable-rate home loans from the effective date. Members are encouraged to review their loan details and contact TMCU’s team for personalised financial support and guidance.   Members will automatically have reduced minimum monthly repayments, however can choose to continue with their current agreed monthly repayments should they wish. For more information, please visit www.tmcu.com.au or contact our Member Services team via members@transportmutual.com.au

Holidays are a magical time of year and the way we celebrate—and where—can be as unique as each of us. Whether you dream of a white Christmas in a snow-covered village, a sun-soaked holiday on a tropical beach, or being at home with your loved ones, the options are endless. From cozy countryside retreats to vibrant city celebrations or even off-the-beaten-path destinations, there’s a perfect spot for every kind of Christmas cheer. No matter how you envision the season, there’s a world of possibilities to make your holiday truly unforgettable. Essential holiday preparation tips Christmas is a busy period, and it’s especially stressful if you don’t plan ahead. Before we dive into our locations, here are a few tips to make holiday travel a jollier affair: Do your research: Being impulsive about your travel plans sounds fun but can quickly become nerve-wracking. To ensure your journey is as frictionless as possible, research your location, lodging, and attractions, and take local guidelines seriously. Book early: The end of the year is the high season for many locations, so it’s essential to book as early as possible. Additionally, you should expect crowds and aim for flexibility while visiting the most popular attractions. Prepare for holiday closures: Depending on which country you visit, businesses may close on Christmas Day. If you intend to be away for the whole season, plan on where you’ll be on the 25th. For example, see friends or family, or book accommodation with a kitchen to host a special lunch. Ship gifts ahead: You can likely find gifts while you’re travelling, but they create extra luggage. Consider buying gifts before you leave and shipping them ahead to any family or friends you’re visiting or wait until you’re back home to send them out. Get travel insurance: Travel insurance is essential protection for journey interruptions, stolen cash, lost luggage, and other events that could spoil a trip. We work with , Australia’s only travel insurance with instant payouts for common claims using the PassportCard. Top 5 destinations to spend Christmas There’s no end to holiday destinations but we’ve selected five locations that uniquely capture the Yuletide charm. 1. Copenhagen, Denmark December is Copenhagen’s coldest month but also its most beautiful. At spots like the Shakespearean Kronborg Castle, Christmas markets take up residence, enticing tourists and forging sentimental memories with artisanal wonders. We also recommend visiting the iconic Nyhavn. There, you’ll find a foodie’s paradise topped with authentic gløgg, a Yuletide speciality. Meanwhile, on the 13th of December, the Santa Lucia kayak parade passes through to dazzle and amuse. Tivoli Gardens, one of Copenhagen’s most popular sites, comes to life as well. Buy tickets in advance and enjoy ballet shows, ice skating, themed rides, and an exclusive New Year’s dinner. 2. Alsace, France Alsace’s mixture of history and serenity makes it a prime destination for more romantic travellers. One staple in every tourist’s itinerary is Strasbourg. Arguably the most authentic Christmas experience in Western Europe, Strasbourg is home to the continent’s oldest Christmas market, Christkindelsmärik. While there, Australians can enjoy mulled wine and fresh pretzels as they take in the giant tree situated on Place Kléber. Beyond Strasbourg lies the mediaeval town of Riquewihr. Wine, museums, and leisurely tours pull you away from the cityscape. Well-preserved architecture takes a page out of fairytales, while endless wine tours could potentially top our own Barossa Valley. 3. Hokkaido, Japan If you want to get out of the West, then Hokkaido, Japan is a unique offering. As the country’s northernmost prefecture, locals wholeheartedly embrace winter. Christmas also isn’t as historically ingrained in Japan as it is in Australia or Europe. Consequently, if you want to slip away into the countryside, this is the place to do so. Alternatively, the city of Sapporo twinkles with bright lights during the Sapporo White Illumination. A hallmark of the season, imaginative fixtures and a German-inspired market envelop Odori Park. Visit the Sapporo Tower at night to appreciate the city in full. Winter sports fans can also head out to the slopes of Niseko. A resort town, Niseko provides various sites in Annupuri, Niseko Village, Grand Hirafu and Hanazono with respective attractions for skiing, snowboarding, snowmobiling, and snow tubing. 4. Aspen, Colorado, United States If you’re heading to America, we suggest Aspen, Colorado as it’s the perfect departure from more popular US locations, like New York City and San Francisco. Here, you and your family can enjoy the Rocky Mountains. Take part in the 12 Days of Aspen for a full itinerary of fun, music, and food. Plan ahead as events can change from year to year. Meanwhile, for those more keen on going with the flow, Light Up the Night at the Aspen Snowmass Chapel is an annual event that encapsulates everything we love about American Christmas movies. Alternatively, book a private sleigh ride at Aspen Carriage and Sleigh and have a romantic evening with your partner. Lastly, no trip to Aspen is complete without skiing. Its beloved slopes provide world-class experiences for all skill levels, making it a must for enthusiasts and beginners alike. 5. Coastal Queensland, Australia Thinking of staying closer to home for the holidays? The coasts of Queensland embody the perfect Australian Christmas through pristine beaches, ecological wonders, and hot summer days. Brisbane, the state capital, decorates to impress. There’s usually something new to see every year. Cairns is worth a mention as it’s a gateway to the Great Barrier Reef and Daintree Rainforest. Christmas is the perfect time to explore tropical waters and see the reef or the world’s oldest rainforest in person. The holiday season is joyful but busy, so it pays to be selective while planning your trip. Luckily, Christmas rolls around every year so you can pick a new location each time. Be it Copenhagen or coastal Queensland, there’s plenty of cheer to be had.                                                                

Travelling with kids is a great opportunity to spend quality time together and create shared memories. It does require some extra planning though to ensure you’re prepared for the journey. Here’s our top tips for travelling with kids. Before You Go Check everyone’s passport is valid with at least 6 months of validity left before the expiry date Speak to your doctor to see if any of you will need any vaccinations prior to travelling If any family members take medications, ensure you take a large enough supply with you to last the entirety of the trip, as well as some extra to cover you in case of any significant delays Often kids will get served an adult meal so if your flights include meals, contact your airline to see if you can request kids’ meals for your children. They get served first and often have more kid friendly food options Organise your travel insurance with PassportCard. Kids under 19 are covered for free (unless there is a pre-existing medical condition that you choose to be assessed and covered for). On the Way Remember to pack any medications, wipes, nappies and toiletries your children might need into your carry-on luggage, along with a change of clothing so you’re prepared for any accidents or spills Have extra snacks and entertainment to help keep little ones occupied while in transit and just in case of delays. Have kids chew gum, suck on lollipops, or drink during takeoff and landing to help with ear pressure. When you arrive Have a plan in case of emergencies. Keep a first aid kit handy and be aware of local emergency contacts. Enjoy! Holidays are a great way to reconnect with kids outside the usual routine.

With the festive season upon us, it's time to add a sprinkle of security to your online festivities. Here are three simple tips to keep your digital sleigh ride smooth and worry-free.1. Secure Your Passwords Like You're Guarding a Gift List: Just as you wouldn't want anyone peeking at your carefully curated holiday gift list, make sure your passwords are strong and unique. Use a mix of uppercase and lowercase letters, numbers, and symbols, and avoid using easily guessable information like birthdays or common words. Consider using a reliable password manager to help you keep track of all your secure combinations.2. Santa Knows when You're Being Phished: Be cautious of unexpected emails or messages, especially those asking for personal information or financial details. Cyber grinches love to send phishing emails disguised as festive greetings or tempting holiday offers. Double-check the sender's legitimacy, and don't click on suspicious links. Santa might be checking his list, but you should be checking your emails twice!3. Spread Joy, Not Malware: Downloading festive apps and screensavers might seem like a jolly good time, but be sure they're from reputable sources. Malicious software can disguise itself as holiday cheer, so stick to official app stores and websites. Your digital fireplace shouldn't come with unwanted surprises.Remember, a secure online experience is the gift that keeps on giving!Remember, a secure online experience is the gift that keeps on giving! A very Merry Christmas to you and your families from Team TMCU.

Transport Mutual Credit Union CEO John Kavalieros, under the guidance of the Board, has today announced a tailored adjustment to its interest rates following the Reserve Bank of Australia’s recent increase of the cash rate to 4.35%.In a move designed to alleviate the financial pressure on Australian families, Transport Mutual has chosen to partially absorb the impact of the RBA’s rate increase. The Credit Union has made a commitment to support its members during these challenging economic times, with housing affordability and the cost of living being at the forefront of these considerations.Effective from 9th December 2023, the following loan rate changes will be implemented:- Mortgage rates will increase by 0.15 percentage points per annum, significantly less than the rise set by the Reserve Bank.- Personal loan rates will also see a modest rise of 0.15 percentage points per annum. In a bid to support savers, all standard term deposit rates will increase by 0.20 percentage points from 13th November 2023, rewarding members for their savings and ongoing loyalty."Transport Mutual Credit Union understands that many Australians are feeling the pinch with the rising cost of living and housing affordability," said CEO John Kavalieros. "As a member-focused institution, we are taking a considered approach that we believe will help our members navigate through this period of economic stress."While these are complex economic times, Transport Mutual Credit Union remains committed to providing financial solutions that support the wellbeing of its members. The decision not to pass on the full Reserve Bank increase to borrowers is reflective of the Credit Union’s dedication to its community and the understanding that every little bit helps.Transport Mutual Credit Union is steadfast in its commitment to delivering competive rates, coupled with exceptional service, ensuring that members have access to the best possible financial support."We encourage our members to get in touch with us to discuss how these changes may affect their loans and deposits, and to explore the options we have available to support their financial well-being," added Mr. Kavalieros. For more information, members are encouraged to visit www.transportmutual.com.au, contact our member service team on 02 9763 3190 or email the team on members@transportmutual.com.au. About Transport Mutual Credit Union Transport Mutual Credit Union is a member-owned Authorised Deposit-taking Instution (ADI) regulated by APRA. It has been providing financial services to Australians since 1964, with a focus on delivering comprehensive financial solutions and support to our members across the country. We are dedicated to the financial empowerment of our members and to contributing positively to the communities in which we operate. Media Contact: Daniel McDougall Media and Communications – McDougall Media daniel.mcdougall@mcdougallmedia.com.au 0407 637 541  

Optus customers have been unable to make calls or use the internet for at least six hours on Wednesday morning due to a major outage that is affecting hospitals, public transport and businesses across Australia. The issue – which is affecting other telcos using the Optus network such as Amaysim, Vaya, Aussie Broadband, Moose Mobile, Coles Mobile, Spintel, Southern Phone, Gomo and Dodo Mobile – was first reported by users about 4am. Mobile phones are unable to make and receive calls and mobile internet services are also down. Live Updates   8/11/2023 12.02pm  Looks like internet services back up for Optus users.  8/11/2023 11.45am  Only Optus customers affected by outage so far. Mobile, phone and internet banking still available to everyone else. 8/11/2023 9.45am   We are aware of delays in EFT payments as a result of the Optus outage. Also reporting card loss or fraud to our card services partners is impacted. If you wish to report a card loss or fraud please call the Credit Union directly on 02 9763 3190 rather than card services. Alternatively you can email the Credit Union on members@transportmutual.com.au 8/11/2023 8am We are aware of the Optus outage across the country. Our technicians are monitoring systems availability.At this stage TMCU services are operating normally. We will update you of any material developments. regards TMCU.

 MEDIA RELEASE FOR IMMEDIATE RELEASE Transport Mutual Credit Union Declines Proposed Share Sale in Cuscal Ahead of Its Planned IPO Sydney, October 9th, 2023 –Transport Mutual Credit Union (TMCU), has announced its unanimous decision not to participate in the proposed voluntary sale of 50% of its shares in Cuscal.   Cuscal was created by the Australian credit union movement in 1997, and today remains a renowned wholesale service and payments provider to the majority of Australian credit unions. It has suggested the proposed voluntary sale to all existing shareholders ahead of its upcoming Initial Public Offering (IPO). "We're wary of the shift that might ensue post-IPO, a shift that could see our customers ultimately facing increased costs and a potential dilution of the very values that set credit unions apart," TMCU CEO John Kavalieros said. “We believe introducing a new class of stakeholders through an IPO could potentially challenge Cuscal's longstanding dedication to mutual values. ”The core strength and advantage of Cuscal's service delivery over the decades have been its unwavering focus on mutual values, resulting in benefits for Credit Unions and their members alike. “Introducing a new class of stakeholders, driven by different priorities, could jeopardise this dynamic. “TMCU has been a committed shareholder in Cuscal, relying on its services to access the payments network and to issue products under licence such as Visa cards. “This enduring partnership is grounded in mutual values and a shared commitment to serving and benefiting the broader Credit Union community and its members. "Our primary commitment remains with our members, ensuring they continue to receive the best products and services, and value," adds John Kavalieros. "Our decision is in alignment with that commitment and the values we've upheld over the years. We remain committed to being a values-driven organisation with the interests of its members always the highest priority.” About TMCU: TMCU is an industrial based Credit Union, committed to providing financial services that uphold mutual values and benefit its broad member base since its inception in 1964. With a strong history of community engagement, TMCU continually seeks to make financial decisions that prioritise its members. Media Contact: Daniel McDougall Media and Communications – McDougall Media daniel.mcdougall@mcdougallmedia.com.au 0407 637 541

As a TMCU member, your financial security is of utmost importance. Fraudsters are constantly coming up with new ways to steal your money and personal information, so it's important to take steps to protect yourself. Here are some tips for preventing fraud: 1. Keep your personal information secure. Fraudsters can use your personal information such as your name, address, Tax File Number, and credit union account details to steal your identity and commit fraud. Keep this information secure by using strong passwords for online accounts, shredding documents containing sensitive information, and being cautious about who you share your information with.2. Beware of phishing scams. Phishing scams are designed to trick you into providing your personal and financial information. These scams can take the form of emails, phone calls, or text messages that appear to be from your credit union, bank or other trusted sources. Be cautious about opening emails from unknown sources or clicking on links in suspicious messages. Always verify the authenticity of any requests for personal or financial information by contacting TMCU directly.3. Monitor your accounts regularly. Regularly monitor your TMCU accounts for any unauthorised transactions or suspicious activity. If you notice any unusual activity, contact the Credit Union immediately. Early detection is key to preventing further fraud.4. Use online banking securely. Online banking can be a convenient way to manage your finances, but it can also be vulnerable to fraud. Make sure to use strong passwords, avoid public Wi-Fi when accessing your accounts, and log out after each session. Additionally, be cautious about opening attachments or clicking on links in emails, and always verify the authenticity of any requests for personal or financial information.5. Keep your devices secure. Make sure to keep your devices such as your smartphone, tablet, or computer secure by using anti-virus software, keeping your software up-to-date, and avoiding downloading suspicious apps or software. Your devices can be a gateway for fraudsters to access your personal and financial information.By following these tips and staying vigilant, you can help protect yourself from fraud. Remember to always be cautious about sharing personal or financial information, verify the authenticity of any requests for information, and monitor your accounts regularly. If you suspect that you have been a victim of fraud, contact TMCU immediately on (02) 9763 3190.

There has been a lot said about getting to net zero, reducing emissions, targets, and the pressing need for action.But what lies beyond the high level summary?It might be news to many that government is working away feverishly to create the infrastructure and architecture necessary to enable a cleaner and more sustainable local environment.Financial institutions like Transport Mutual Credit Union welcome this attentive and deliberate strategy from government.We already recognise the possibilities and our Member appetite for more sustainable ways of doing things. That is why we have our GreenRoad initiative, a range of green loans for solar panels, electric cars and e-bikes and the means to power them.The government sees organisations like ours as positive contributor as we see a rise in the take up of electric transport, solar panels and other energy efficient devices in the home.At the back end, perhaps not hidden completely from view but rather not getting the bright lights and attention just yet, is the establishment of frameworks to ensure financial institutions take the lead in offering finance and being sustainable businesses while doing so. Also in the pipeline is a greater focus on the energy efficiency of both new and existing homes. In years to come the energy rating of a home may be included in real estate agent marketing and lenders may look at it when assessing loan applications. That is a significant change. It may also effect the marketability and therefore the value of a home.While it still has a way to go, the trajectory is pretty clear.Here at Transport Mutual Credit Union we know that our Members are preparing for some of these changes.We have seen a big increase in demand for green loan products, which has seen membership rise by more than 20% this year, and propelled our total assets to an all-time high.We not only see the sense in doing our bit and supporting sustainability and liveability measures, we see the value in us doing this as a business.Transport Mutual Credit Union looks forward to continuing to work with Government, our industry partner COBA and other like-minded organisations as financial services leads this change.We welcome our engagement with the Department of Climate Change, Energy, the Environment and Water and their patient and clear explanation of the way forward for our industry.As a credit union with deep heritage in transport, we have a history of being an early adopter and leading change and we look forward to doing that again here.#greenloans#sustainability#customerowned#cooperatives#creditunion#communitytransportCustomer Owned Banking AssociationDepartment of Climate Change, Energy, the Environment and Water