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Internet Banking Guide and FAQs

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Internet Banking See if we've answered your questions below if not feel free to contact us.

What is Internet Banking?

Our online Internet Banking facility, NetTeller, assists our members in gaining information on their accounts.
Features include:

  • Display account balance
  • Display transaction details
  • Print statements
  • Transfer funds within your membership
  • Transfer funds to other memberships (subject to authorisation)
  • External Funds Transfer
  • View loan, term deposit, payroll details
  • Obtain interest earned details
  • Order chequebooks
  • Activate your Visa debit card
  • Use Bpay to pay bills, and Bpay View to view bills on screen
  • Register for and use SMS banking services 

FAQs

  Can I Change The Access Password?

Yes. The system will require you to change your Access Password the first time you use Internet banking. The access code must be a minimum of 4 characters and can be a combination of the numbers 0 - 9 and/or letters A - Z. Access codes are NOT case sensitive.

You can change your access password at any time and is recommended that you do so on a frequent basis for your own security. You can change your access password while logged into Internet banking under Membership Details.  If you feel your internet banking password has been compromised, change your password asap and call the Credit Union for further assistance.  Remember, its your responsibility to ensure your password is secure, and kept confidential! ^

  What if I've Forgotten My Access Password Or It Does Not Work?

You must notify the Credit Union that your access password is not working or you have forgotten your password. The Credit Union will issue you a new password after they have performed the appropriate identity checks.

  How Do I Transfer To Other Accounts within the Credit Union?

You can transfer funds within your own membership once you have been given internet banking access. If you wish to transfer funds to another membership within the credit union this can be undertaken within Internet Banking.

  Can I Transfer Funds To Another Financial Institution?

Yes. You can transfer funds to an external party from within NetTeller.

  Is BPAY Available Through Internet Banking?

Yes. BPAY is available through NetTeller. And so is Bpay View, which allows you to View bills online, as well as perform payments to certain billers.

  Can I Print A Statement Through Internet Banking?

Yes you can.

  Are There Any Associated Fees?

We do not charge members for using the Internet Banking or the External Transfer facilities.

  Internet Browser Tips

Things you can do to make your Internet browser run more effectively are:

  • Click on the "Tools" menu from your browser toolbar, then click Internet Options.
  • Click on the "General" Tab, you will find the "Temporary Internet Files" section. Click on "Delete Files, then OK.

For Netscape Navigator users:

  • Click on "Edit" and select Preferences.
  • Under the Advanced menu, click "Cache". Click on the "Clear Disk Cache Now", then click OK.

This will remove all files in the Temporary Internet Folder that slow the running of your Internet Browser. In addition to the above, if you have a Windows-based system, you should run Windows Scandisk and Disk Defragmenter regularly. Both can be found at: Start>>Programs>>Accessories>> System Tools.

 

  What Browser Versions Are Required?

You will need –at a minimum-, the following browser versions to use NetTeller.  And we strongly recommend you use the latest versions of browser software, and operate behind a secure firewall with the latest version of commercial antivirus / antispam software installed

  • Microsoft Internet Explorer 5.01 (build number 5.00.2920) or later
  • Netscape Navigator & Communicator 4.6 or later

To check the version of your current browser, go to the 'Help' menu and select 'About'.
More information on this issue and instructions on how to download the root certificate can be found at: http://www.verisign.com.au/authentication/pki-infrastructure-solutions/device-certificate-services/cablelabs/docsis-root/
Note: To upgrade your version of Internet Explorer or Netscape

For Internet Explorer users:

For Netscape Navigator users:

  Security

To ensure that there is no unauthorised access to your membership:

  • Access will be locked after 3 incorrect attempts at logging in to Internet Banking
  • The access password that you are issued on registration will only be valid for 30 days; after this time has expired you will need to register again
  • After 90 days of inactivity from last successful log in your access will be deleted and you will need to register again
  • Notify us of any change to address and contact details immediately
  • Examine your periodical statement immediately upon receiving it.  If you identify any transactions that have been conducted without your authority, contact the Credit Union as soon as possible
  • If your account becomes locked, it will then be necessary to contact us to request that your Internet Banking access be reinstated.
  • Read our Online Security section for more information ^

More Information

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